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Governance and Policy

As a not-for-profit company we follow a strict set of governance structures across our group. At North Devon Homes (NDH) we have a subsidiary brand called Anchorwood Ltd. This sub brand develops and sells housing on the open market and all profits are invested directly back into NDH allowing us to build more affordable housing for people that need it in North Devon.

In 2004 we set up a partnership with three other South West housing associations and formed the Advantage South West partnership of which NDH holds a 25% share. Since it was formed the group have added more members across the South West and have created a committee of like-minded organisations to help to combat the housing crisis in the area.

Our Group Governance Structure

Having an effective governance system in place is essential to running a successful organisation. At NDH we have a number of measures in place to help:

  • A skilled Board for the NDH business
  • A skilled Board for the Anchorwood Ltd business
  • A dedicated Executive Team
  • Sub committees for Audit and Risk and Remuneration
  • A C90 customer committee
  • A Scrutiny customer panel

NDH follows the National Housing Federation’s codes of governance and standards and we regularly assess our compliance and report our outcomes in our annual Financial Statements and Annual Report to Tenants, both of which you can download on our Performance page.

We are also regulated by the Regulator of Social Housing and you can read our HCA regulatory judgement here.

Our Policies

Our policies detail what we do and how we do it. They demonstrate our core values and principles, outline our commitments and provide a guideline for how we deliver our business strategies. You can view the policies that affect our customers here:

Policies about tenancies

Policies about repairing and maintaining homes

Policies about customer feedback, complaints and compensation

Company policies

Health and safety policies

Recruitment policies