For more information on certain services please visit our FAQs.
Read our Health and Safety and Risk Assessment.
On 4 January 2021 the Government announced a new national lockdown to help contain the Coronavirus.
We are committed to customer, staff and contractor safety through this time and will be working to deliver as many services as we are able where we can do safely. Inevitably there are likely to be some things that we are unable to do as quickly as we might like, but our team will be working (albeit differently) to do whatever we can.
In terms of our service offer we will still be running as full a service offer to customers that we can do safely, albeit while working from home, for the majority of our staff. You can read more about this in our FAQs.
If you have an appointment booked with us, and you or a member of your family develop any symptoms of Coronavirus, please do let us know so we can rearrange for another time once you have finished self-isolation. This will help protect other customers and staff.
Our Head Office will continue to be closed to the public and manned for deliveries and essential appointments only but all staff can be contacted as normal by phone or email. See how to contact us below.
All other services can be requested as normal although some things will be virtual and / or limited to essential visits and appointments and other non urgent issues may be deferred. Read more about what services may be affected in our FAQs.
We are currently unable to hold social events or open our communal spaces in our schemes, but will look to see how we can safely resume our Scheme Surgeries for those that need to see a Support Officer in person when this becomes possible following the lockdown.
Keeping our distance
We are asking all staff and customers to adhere to the 2m social distancing to help us reduce the risk. We will also continue to always use the correct Personal Protective Equipment (PPE) when visiting. We will only reduce this to 1m+ in the most extreme or essential circumstances and where necessary will be putting protective measures in place.
If you have a member of our team working on a repair or service in your home, we will ask that you remain in another room while the work is carried out for your safety. This has been working well in recent weeks which customers and staff alike have valued - thank you.
How can I contact you?
Our teams are available to help you from 8.30am until 5pm Monday to Friday as normal. Outside of these hours our Out of Hours emergency service continues to operate fully and is available to customers by calling 01271 312522.
If your query is not an emergency, we would ask customers, where possible, to please email us to help keep our phone lines open and available for those customers with emergencies. For anything else please email at any time or call to speak to a colleague from our customer care team during office hours. The best way to email a specific team is as follows:
General enquiries: [email protected]
Repairs: [email protected]
Rent and payment enquiries: [email protected]
Support and Independent Living enquiries: [email protected]
You can also message via social media on the links below or via our contact form if you do not have access to email:
Staying safe at home
We are asking all our customers to be extra vigilant during this time as we know so many people are staying in and spending more time than may be normal in their home. Keep your household safe by taking more care with things around the home. Ensure you test your smoke alarm weekly - remember “Test it Tuesday!”, don't have bonfires in your gardens to reduce the risk of a fire, and always remember to keep noise to acceptable levels to help keep our communities as pleasant places for everyone to live in.
Thank you for helping to keep North Devon as safe as possible during these times and if there is something that you need please get in touch.
Health advice – www.nhs.uk/coronavirus
UK Government advice and updates – www.gov.uk/coronavirus
Local community groups - www.northdevon.gov.uk/coronavirus/communities-and-voluntary-sector-support