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Solicitor scams and getting repairs

Recently, we’ve seen an increase in ‘no win, no fee’ solicitors targeting social housing customers. This article by Inside Housing highlights the problem and we have seen cases in North Devon.

Solicitors are targeting customers and convincing them that if they don’t report repairs or stop access for appointments, they will be able to take their landlord to court to pursue a claim under the Homes (Fitness for Human Habitation) Act 2018 - an act that makes sure all customers have a safe and well maintained home to live in.

Although we are absolutely in agreement with the act, the solicitors are wrong when they tell customers if they stop reporting repairs or not allowing access they’ll still win their case. As part of your tenancy agreement you are required to report all repairs and allow access to our team and contractors for all maintenance and servicing.

In these circumstances around the country, judges have been throwing cases out of court and tenants have been finding themselves out of pocket, sometimes having to pay significant legal costs without any support or payment, they are sometimes also liable to pay the landlord’s legal fees too - a costly business. Whilst the solicitors are not liable for anything and can move on to target the next customer on their list.

We work hard to ensure all repairs are carried out in a timely manner and to a good standard first time around. We want to work with our customers to ensure they have a safe and healthy home to live in and we would never expect anyone to be unhappy with any outstanding repairs for any long period of time.

Logging Repairs

If you have a repair that you have not logged please do report it. You can do so in a number of ways:

You can read more about our repairs policy in this leaflet written in conjunction with customers:

Making a complaint

If you have logged a repair or were unhappy with the work we provided please let us know by logging a complaint with us in the first instance. We always try and resolve all complaints with our customers. You can do this in a number of ways: