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Support and Alarms

We believe in making life as easy and as independent for as many people as we can. Our support offer can help to make life easier and gives a peace of mind to families and loved ones. Although the services are provided by North Devon Homes (NDH) you do not need to live in one of our homes to take our support or alarm services but you can benefit from our charity status and low prices while knowing your payments are reinvested back into housing in North Devon.

Support Service

We understand every individual has a different support need, so we tailor our support to each person. We take the time to get to know you and develop a plan with you and your family to ensure we get a plan that suits you.

Our team of Support Officers have a huge amount of experience in helping people to develop or maintain their independence, allowing our customers to enjoy greater community engagement, better physical health outcomes, and improved mental health.

Medard Breakfast

We want to help you stay in your home and make the most of your money. Our support team can also help with advice on benefits, budgeting and money issues.

Some examples of the help we can provide are:

  • Regular welfare checks through visits and/or phone calls
  • Assistance to access appropriate health and care services
  • Support in keeping regular appointments for health benefits
  • Helping to establish social contacts and activities
  • Assistance to move to a suitable property
  • Accessing aids and adaptations
  • Home safety checks
  • Claiming benefits and filling in forms

Emergency Response Alarms

Whether you are worried about falling, or wish to let someone know if you’re taken ill or simply want the reassurance that you can summon help when things don’t quite go right, we can install an emergency response alarm unit with a remote trigger button that will give you 24 hour access to friendly trained staff.

If you need advice or reassurance, a visit from a family member or medical attention, we can provide the appropriate assistance quickly and efficiently.

All you need to get an alarm is a working phone line and an electric socket that will need to remain switched on. The alarm has a backup battery in the event of a power cut to allow for 40 hours of standby operation.

The remote trigger (which can come as a watch or pendant) can be worn in the bath or shower as it’s water resistant and stretches up to 50m from the base unit in your home meaning you have full peace of mind whatever activity you carry out within your home or garden.

Customer Care Team

As a charity our prices are low and everything gets reinvested back into NDH and our services and homes. Our support service charge starts from as little as £5 per week and our alarms from as low as £4.20.

As we are a local provider, we do not charge any installation or set up fees, and so if considering an alternative provider please do check their level and charge of set up service.

VAT is charged on top of all fees listed on this page, but some people qualify to claim this back from HMRC. You can find out more about that from their website.

As well as the basic alarm and remote trigger we can provide a variety of specialist telecare equipment designed to make your life easier. We also supply and fit key safes for your home to add peace of mind around losing your keys and access to your home. You do need the alarm service above to be able to take advantage of these options.

Example one:

A falls pendant that will alert the control centre in the event of a fall - from (an additional) £1.50 per week.

Example two:

A smoke alarm lined to the control centre to provide peace of mind that help will be called in the event of smoke being detected - from (an additional) £1.88 per week.

Example three:

A pill dispenser that dispenses pills at a pre-set time to help people manage complex  medication administration - from (an additional) £6.92 per week.

We can supply and fit products from our partner Tunstall - their full range of products can be seen here.

Key safes can be fitted from as little as £30*. They offer a four-digit combination to hold standard house keys.

*We routinely supply MasterLock key safes but can also provide “Secure by Design” accredited safes e.g. Supra C500. Prices on application.

If you have questions, want to know more or want to get signed up please contact our team on 0800 083 7553. There are no complicated forms to fill in, no long waiting lists and we are not going to cold call or make a sales pitch. We want to help make your life happier and healthier in whatever way we can.