Tenant Satisfaction Measures
At North Devon Homes, we are committed to delivering high-quality homes and services that our customers can rely on. To ensure we are meeting your expectations and continuously improving, we report on a set of Tenant Satisfaction Measures (TSMs) introduced by the Regulator of Social Housing.
We are always looking to improve on what we do and the services we deliver. To help us do that, we watch our performance closely, compare our results with others, and actively encourage customers to work alongside us to help shape the services we provide. In addition, we carefully review all feedback received, aim to learn from our mistakes and grow.
In April 2023, the Regulator of Social Housing introduced the Tenant Satisfaction Measures (TSMs); these have been created to help us, our customers and the Regulator assess how well we are doing at providing good quality homes and services and to find even more opportunities to do things better.
In total, there are 22 TSMs.
- 12 customer perception measures – these show how our customers feel about us and the service we provide, as measured by our customer satisfaction survey.
- 10 performance measures – these show what we have done, for example, how many repairs we have completed on time.
We publish these results annually so you can see how we’re doing.
Your feedback helps us understand what we’re doing well and where we need to improve. It’s a vital part of how we plan, deliver, and enhance our services.
If you would like the opportunity to get your voice heard you can also:
- Join a customer group
- Take part in future surveys
- Attend community events
