Customer conversations helping to inform future decision making

At North Devon Homes, we’re committed to creating communities where people want to live. We know that the key to this is listening to our customers. That’s why we actively work with our residents to help to continuously improve our services. Our engaged customers act as the ‘eyes and ears’ of our neighbourhoods, bringing their real-life experiences from the living room to the boardroom, where their voices truly make a difference.

We actively encourage customer input in a variety of ways, whether it’s over a cup of coffee, at a Health & Safety event, or in customer meetings with our Board members, Executive Team and staff. Our customers help us make decisions together, shaping policies in ways that matter. However, we know that it isn’t always easy or convenient for everyone to join meetings or attend events, so we’re constantly looking for ways to make it simpler for our customers to get involved.

That’s why we created ‘Local Conversations’ where our staff and involved customers visit residents in our communities to talk directly to them on their doorsteps. In these visits, we’ve been asking what matters most to them, what’s working well and what could be better. Their feedback has been invaluable and will be used to inform our future decision making. Spending time in the neighbourhoods we serve has been fantastic, and we want to say a big “thank you” to everyone who’s taken a few minutes to chat with us. We’ve loved getting to know you face-to-face and hearing your views on the things that matter to you.

So far, we’ve visited Braunton, Woolacombe, Croyde, West Down, Georgeham, Bratton Fleming, Goodleigh, North Molton, Molland and Bishops Nympton areas gathering great insights. 22 customers were happy to get further involved and share their views in the future via one of our many communication methods. These include focus groups, virtual meetings, text surveys, customer meetings, email consultation surveys and our Health and Safety Partnership. Their input will help shape the future of North Devon Homes and the services we provide.

Customers have shared a range of issues including communication, neighbourhood issues and experiences of property maintenance and repairs. All the feedback has been logged and passed along to the relevant teams. We’ll keep everyone in the loop about any changes that come from these conversations.

More visits are on the way, so keep an eye on your mailbox for invites! And if you’re a North Devon Homes customer and would like us to come by your area, please reach out—we’d love to chat with you.

Our involved customers are a key part of the North Devon Homes family. They work closely with our staff, Executive Team, and Board, sharing insights with groups like the Customer Board Partnership, Scrutiny Panel, Health and Safety Customer Partnership, Fresh Ideas Group, and our Customer Complaints Review Group.

We’re always looking to welcome more customers to get involved. The more perspectives we have, the stronger and more connected we’ll be.

For more information on how to get involved, please visit our website www.ndh-ltd.co.uk or email [email protected]