In April 2025 you will receive a “ To do” on your Universal Credit online account asking you to confirm that your rent increased from April 2025.
You must complete this “to-do” to report your new rent charge. Your rent increase cannot be reported until 1st of April 2025.
If you do not report your rent increase you may be paid less housing costs than you are entitled too.
Confirm your rent has changed from 1st of April 2025
Confirm how much your new rent charge is from 1st of April 2025 (monthly payments) or 7th April (weekly payments). The information can be found on your rent increase letter or by calling us on 01271 312500.
If you have service charges, confirm how much your new service charge is from 1st of April 2025 (monthly payments) or 7th April 2025 (weekly payments). The information can be found on your rent increase letter or by calling us on 01271 312500.
Confirm all changes and submit.
If you do not have an online UC account, you can call the UC helpline on or after the 1st of April 2025 to report your changes by phone.
Universal Credit helpline:
Telephone: 0800 328 5644
Textphone: 0800 328 1344
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 328 5644 Monday to Friday, 8am to 6pm
