Tenant Satisfaction Measures (TSMs)
Over the coming year you may receive a call, text message or email from us, asking you to take part in our Tenant Satisfaction Measures (TSMs) Survey. The survey contains 12 questions and should take approximately 5 minutes to complete.
We’re doing this survey so that we can understand where we are doing well and where we need to improve. It will also help us see how we're performing against the TSMs, which were introduced by the Regulator of Social Housing (RSH) from 1st April 2023.
Once the results are in, they will be anonymised, carefully reviewed and findings used to improve the services we provide to customers. Each year, we will share our performance with customers and the RSH.
To view our latest results, please use the following link: TSM Results 2023/24
We really hope that you’ll take part in our survey and share your views with us. If you want to tell us anything further (good or bad), please call us on 01271 312500 or email [email protected]
If you'd like to know more, please call us on 01271 312500 or email [email protected]
No, this survey is completely optional. Hearing your feedback would be really helpful, but you're under no obligation to take part.
Yes, if you no longer want to receive surveys like this, please call us on 01271 312500 and ask to be unsubscribed.
The call will come from 01271 500243.
