Home Improvements Works Survey

As part of our commitment to listening to and acting on the views of customers, we carry out a survey after completion of all our home improvement works. The information collected will be used to help make improvements to future services.

All information will be confidential to North Devon Homes and the contractor who did the works. If you have had home improvement works carried out by us at your home, we would be grateful if you could spare a few minutes of your time to give us your feedback.

Please provide the first line of your address

Which contractor carried out the works?

Which works were carried out?

When were the works completed?

Were you satisfied with the works done on your home?

Is there anything else you would like to say about the recent home improvement works to your home?

The remaining questions are optional. You can complete these questions or leave them blank and submit this form at the bottom.

Before the works began

How satisfied were you with the information provided before the works began?

How satisfied were you with being given enough notice before the works began?

How satisfied were you with being able to make a convenient appointment?

If you received a new kitchen or external decoration to your home, how satisfied or dissatisfied were you with the choice of product / finish you were offered before the works began?

During the works

Did the contractor show proof of identity?

How good or poor do you feel the worker was at keeping you informed?

How satisfied were you with the workers overall performance in terms of their attitude, treatment of your home and tidying up after the work?

How satisfied were you with the speed of completion of the work?

Upon completion of works

How satisfied were you with the overall quality of work?

Overall, how satisfied are you with the planned maintenance service you received on this occasion?

Should you report a specific issue we may want to contact you to better understand. Please indicate if you are happy for us to contact you in response to your feedback:

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