Make A Complaint

If you wish to make a formal complaint about North Devon Homes please read the customer complaints leaflet and complete the complaint form giving as much detail as possible including how we can resolve your complaint to your satisfaction.

If you would like to make a complaint via our website please use the following link online complaint form.

If you would like to make a complaint over the phone please call 01271 313361.

If you wish to seek advice regarding your complaint or you reach the end of the complaint process you can contact the Housing Ombudsman service.

You can contact the Housing Ombudsman Service in the following ways:

By post  - 81 Aldwych, London, WC2B 4HN

By telephone - 0300 111 3000

By email - info@housing-ombudsman.org.uk

Website - www.housing-ombudsman.org.uk

Financial Matters Complaints Process

Any complaints relating to service charges and debt advice can be made by following our Financial Matters Complaints process. If you remain unsatisfied after the completion of our Financial Matters Complaints process your complaint can be forwarded to the financial ombudsman service on 0800 023 4 567 email complaint.info@financial-ombudsman.org.uk or write to:

The Financial Ombudsman Service
Exchange Tower
London E14 9SR

Financial Ombudsman