Customer Complaints Review Group
Our Customer Complaints Review Group meet every quarter. The group examine anonymised complaints and look for themes in these complaints which can lead to service review or further customer consultation. They also look at information from the housing ombudsman and review any cases.
Our customer volunteers play a key role in reviewing the formal complaints we receive about our services. Meeting quarterly, this group examines anonymised complaints to ensure we’re responding fairly and to help identify any trends in feedback.
With recent advertising from the Housing Ombudsman and “no win, no fee” solicitors on social media, we’ve seen a big increase in customer complaints over the past year, so it’s essential that our responses are thorough and accurate.
