Get Involved

What is Customer Involvement?

  • Getting involved is all about having your say
  • We want you to tell us what you think about our housing services
  • This shows us what matters to our customers
  • Working together we can improve our services

Can I get involved?

  • Yes! All customers can get involved
  • There are lots of easy ways for you to share your views and get involved in a way that is convenient and suits you.
  • It’s not complicated. We will explain how our services work so you can tell us what you think
  • We will provide you with any skills and knowledge to hold constructive conversations and make informed decisions.
  • We can provide transport or care expenses for dependants.

Why should I get involved?

  • Tell us what works and what we need to improve
  • Ensure we understand what matters to our customers
  • Learn how North Devon Homes works
  • Be part of the decision making process and influence how and what your rent money is spent on
  • Make lasting improvements to our services for the benefit of all customers
  • Enhance and develop efficiency and effectiveness
  • Help select contractors to work in customer homes
  • Help select products and finishes offered to customers
  • Make a real difference to customer homes and neighbourhoods
  • Learn new skills
  • Make new friends
  • We value your feedback and any time you can spare

Involvement Tree (How can I get involved)North Devon Homes Customer Involvement

Home Activities

Surveys:

· Complete quick and easy occasional surveys

· Via post, telephone, email or text

· From the comfort of your own home

Customer Feedback:

· Make a comment, compliment or complaint

· Via post, telephone or email

· From the comfort of your own home

Social Media

· Like us on facebook

· Follow us on twitter

Armchair editor

· Are you a budding editor with an eye for detail?

· Help develop and cast your eye over customer letters, leaflets and publications

· Tell us how we can make them more interesting and customer friendly

      Via email or post from the comfort of your own home.

Door stop challenge:

· Tell us what matters to you

· Tell us what works well and what needs to improve

· Receive a free gift

· Enter a prize draw

 One Off Activities

 Customer events:

· Find out about our services

· Tell us what matters to you

· Tell us what works well and what needs to improve

· Have fun

· Take part in activities and competitions

Regular Activities

 Customer Inspectors

· Inspect services carried out in your home and neighbourhood

 Mystery shop our services:

· Make a phone call or visit

· Assess services from a customer perspective

· Complete a short form about the service you experienced

Customer improvement group

·           Small informal friendly group of customers

·           Regular meetings in our offices

·           Focus on specific services – repairs, maintenance, neighbourhoods

·           Review the current service and monitor performance

·           Policy and strategy development and review

Core Activities

 Customer Forum:

· Small friendly group of customers

· Regular meetings in our offices

· Policy, strategy and service development

· Review performance and customer satisfaction

· Improve and enhance new and existing services

· Review customer letters, documents and publications

Scrutiny Panel

· Small friendly group of customers

· Monthly meetings

· In dept review of 4 key service areas per year

· Independent ‘watchdog’ to ensure quality cost effective services

· Report directly to Board on what customers think we should stop doing, continue doing and start doing

Customer Involvement Officers

    Getting in touch with us is easy:

    Website: www.ndh-ltd.co.uk

    Telephone: 01271 312500

    Fax: 01271 377810

    Email: tracey.williams@ndh-ltd.co.uk

    Write to us: North Devon Homes, Westacott Road, Barnstaple EX32 8TA

    Customer Involvement Calendar for January/February 2017     

                                        

    Customer Forum Meeting  - Thursday 12th January at 6.30 p.m.

     
    Scrutiny Meeting - Thursday 12th January at 6.30 p.m.  
    Repairs/maintenance/Neighbourhoods Meeting - Tuesday 31st January at 6 p.m.                                                                   
    Customer Forum Meeting - Tuesday 21st February at 6.30 p.m.     

                                                                                         


    For more information, please email tracey.williams@ndh-ltd.co.uk or call 01271 312500.

    Download Our Customer Involvement Leaflet